I have four Bauers, LM series and the only problem I had was on a reel I bought about ten years ago. It was an LM1 and for what ever reason the cage was not mated to the spool properly which allowed the line to get caught and as a fish was pulling on it the out cover of the line was stripped off. It was a defect in manufacturing. Any way the dealer was an authorized repair and he replace the cage and line, no charge.
I'm soory to hear you had a problem with the repair. I would also contact the company and get to talk with some one.