Today I was trying to decide on my nest reel of purchase. I looked at many models and did not have a local Ross dealer close. I called LRO and Paula answered the phone. She pulled both models of the rack and performed several test I had to answer my questions. She not only help me decide on my first Ross reel but helped me get it ordered. I just wanted to say thanks to Paula and the LRO online catalog. MAybe you have some similar stories you would like to share here. I am sure they would love to hear them. Thanks again.