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Thread: props to LRO

  1. #1
    Join Date
    Jul 2007
    Posts
    8

    Default props to LRO

    Just wanted to give props to LRO. Ordered my boots online 8/3/07 and received them 8/6/07 (same day as a thank you letter from Daniel). Granted I only live a couple hours away, but still..service like this is the epitome of customer relations. From my first experience in their beginning class to online orders, they have demonstrated nothing but excellence. You have a earned a customer for life (much to my wife's chagrin).
    Thanks!!!
    Pharmer

  2. #2
    Join Date
    Jun 2007
    Location
    Northern Kentucky
    Posts
    1,127

    Default

    I wish to secxond the service and personal touch. I ordered some flies a few days ago and they arrived today. There was a hand written thank you note inside the envelope from Ted.

    That personal touch is much appreciated and, in today's Wal-Mart world something that was unexpected.

    Thanks,
    Jeff

  3. #3
    Join Date
    Jul 2007
    Location
    Louisville KY
    Posts
    227

    Default

    I couldn't agree more. I have ordered several times this summer with great results everytime. I love the notes they send with the order.

    I have tried not telling my wife but when the order arrives, I usually get busted.
    David

    "My Biggest worry is that when I'm dead and gone, my wife will sell my fly-fishing gear for what I said I paid for it."

  4. #4
    Join Date
    Jan 2007
    Location
    Casselberry, FL
    Posts
    51

    Default

    Likewise!!! I usually order at night and forget to place an order for at least one item that I remember while trying to go to sleep. No problem, call and leave a message. 3-5 days later (or shorter) I get my my complete order with a thank you note. BTW, the 3-5 days is from date of order not 3-5 days from the date of shipment. The people and service are 5 stars!

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