Home Register Today's Posts Members User CP Calendar FAQ

Go Back   Little River Outfitters Forum > Fly Fishing Board > Website and Message Board

Reply
 
Thread Tools Display Modes
  #1  
Old 01-06-2008, 02:19 PM
Vern's Avatar
Vern Vern is offline
Senior Member
 
Join Date: Jan 2006
Posts: 393
Default customer service

Today's fishing report hit home for me today. one of my resonsiblities for our company is to schedule our designers. The software company we are currently for scheduling is free because we use their design software. When i approached them about what we wanted they were all excited because we were the first company to really use the software in this manner. Long story short every change we have asked for has created more bugs than fixes and the company is really slow to respond. So far, as of right now, we are looking at buying a very expensive (for a small company) $60,000 start up fee and $45,000 a year. But what impressed me the most is that so far a $60 million dollar company is being treated the same as a Billion dollar company. We can always get hold of tech support (that speak ENGLISH) anytime we have a question. In the Building Bussiness scheduling to meet the builders demand is mre important than price. Why am I willing to spend the extra money when I can something for free? Customer service! why do I buy most of my flyfishing supplies from LRO and other small shops? Customer service. Why is my company the only company Growing in this housing slump (a little down turn the past two months)? Customer service.
Reply With Quote
  #2  
Old 01-06-2008, 07:13 PM
rainBBow rainBBow is offline
Junior Member
 
Join Date: Jul 2007
Posts: 25
Default

Well put! I would second that.
What is the name of your company Vern,and what do you do?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump



All times are GMT -4. The time now is 09:27 AM.



Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.